If you’re one of the thousands of people who snap pictures of your food and instantly share them on social media, you might be surprised to learn that some restaurants are now banning photos of their food.

One of the memorable moments from September’s FS-TEC conference was an exchange of opinions about providing free Wi-Fi service in restaurant dining rooms. The head techie for Carl’s Jr. and Hardee’s, Jeff Chasney, remarked on stage that his charges saw no need to offer the amenity. During tests, he explained, customers didn’t seem to care. […]

I have spent most of my restaurant career working in corporate restaurants where the notion of a shift drink was unthinkable. In fact, my first exposure to the term was in a restaurant management training manual where it was explained that providing shift drinks was expressly prohibited.

Allowing diners to reserve tables can be a risky proposition for restaurant-owners, as the business may have to turn away walk-in customers based solely on the reservation-holders’ say-so that they…

Restaurants need to keep in the mind the decision set that takes place prior to a customer walking in their front door.

Recently, I wrote a list of interview questions for servers.  While I think these are great questions, today I want to discuss how to…

The wait time is another chance for a restaurant to keep its customers happy and make a little money.

Does anyone else feel like this got blown way out of proportion? Olive Garden’s Good Deed Sparks Reddit Controversy It was meant to be a heartwarming story, proof that there are still plenty of good people in this world. But, instead of chiming in with inspirational examples of their own, Reddit users started picking it…

Peter Luger Steak House has been sued by four former waiters for minimum wage, overtime and tip shaving violations. The lawsuit, which was filed as a class action, alleges that the Great Neck location of the restaurant, which is consistently ranked as the best steakhouse in New York, committed violations of the Fair Labor Standards […]