Ever heard the saying “never judge a book by it’s cover”? Well this also applies to serving tables. Check out this story and you will think differently.

Last week she brought her cheque home and it was handwritten. Then on Saturday they were running out of Shiraz and she says we need to get more.

This is not a story I tell very often because I have been known to get a little choked up from telling it.  It happened nearly twenty years ago, but it sti

Dear Helena, Last Saturday I went to a new pizza place and it was packed. The waiter asked if we wanted drinks and we said, No, just tap water. When

The start of the year is always a time of transition. Most servers are in their best financial situation of the year after coming out of the holiday season.

Some restaurants really don’t want to do it your way. Like many former restaurant servers, I have a lot of memories of customers who were almost too impossibly difficult to deal with.

Before there was The Hospitality Formula Network, or even my original blog on serving, there was draft of what would become Tips2: Tips For Improving Your T

The Internet is on fire with photos, memes and commentary about yet another f*cked up note left on a…

A writer reflects on how her years of restaurant service continue to give her a unique perspective when dining out.