If we are going to be honest, we have to admit that most restaurant server training manuals do not adequately pre

How would you feel if you got a waitress fired? A really attentive waitress who delivered top-notch service? A waitress you kind of under-tipped?!? Th…

There’s times where we think we are invincible and can work 15 hour shifts, 7 days a week. But something can go horribly wrong if you’re not careful.

No, not my book. Sorry to get you all excited. No, it’s Tips²: Tips For Improving Your Tips by David Hayden of the Hospitality Formula Network. Let me be blunt – if you are a waiter/server/bartende…

Serving a table for one is no different to serving a group of people. There are some things that you should look out for with solo diners, like these things

I had lunch today with my friends Emma and Senor Esparza.  They ate at Justus Drugstore last night.  Justus is on the outermost outskirts of what could be

One of the most difficult situations any server faces is the hostile guest.  I call them hostile, because they are angry with you long before you have even

The offending piece of fish (click on image to enlarge) Even the best restaurants make mistakes. Common ones include spilling a…

Trolls, haters, malcontents, ignoramuses, and dummies. They’re out there in InterToobs land in shocking abundance. Do anything on the public Net – like express a viewpoint, post an opinionated article, or “leak” a steamy sex video (not admitting or denying I did that) – and…