Not only are waiters food servers, order takers, psychologists, cleaning service  and general flunkies, we are also policemen absent the power to arrest. Waiters are required to assure that anyone …

Ever heard the saying “never judge a book by it’s cover”? Well this also applies to serving tables. Check out this story and you will think differently.

This is not a story I tell very often because I have been known to get a little choked up from telling it.  It happened nearly twenty years ago, but it sti

The start of the year is always a time of transition. Most servers are in their best financial situation of the year after coming out of the holiday season.

Before there was The Hospitality Formula Network, or even my original blog on serving, there was draft of what would become Tips2: Tips For Improving Your T

It’s a story we’ve heard any number of times, both professionally and from friends in the restaurant world. A customer splits without paying the bill, or doesn’t leave enough to cover the full amou…

The old adage says, “There is no such thing as a free lunch.” Whoever said this wasn’t looking hard enough. Today it seems every restaurant is offering so

Learn what the top 10 most popular responses were from almost 11,500 people who took a survey answering the question: What makes a good server?

  This post caused me so much grief that I almost deleted it.  I have written posts attacking mega companies like Darden and Groupon with less reac