There are certain snacks and sips that were just too good to last forever — but they damn well…

The Internet is on fire with photos, memes and commentary about yet another f*cked up note left on a…

Before there was The Hospitality Formula Network, or even my original blog on serving, there was draft of what would become Tips2: Tips For Improving Your T

Some restaurants really don’t want to do it your way. Like many former restaurant servers, I have a lot of memories of customers who were almost too impossibly difficult to deal with.

I love parties — of the cocktail, holiday, birthday, anniversary or wine and cheese varieties — and one of…

There are certain signs that no server wants to see at their restaurant or in their section.  Walking in to see any of these signs as they arrive for another s

On a recent visit to McDonald’s I spied a Hello Kitty toy in a Happy Meal, and I…

I’m working already 20 years in the restaurant business and I think I can say I know how to do it. I’m very easy to manage, but even better if you keep the

The start of the year is always a time of transition. Most servers are in their best financial situation of the year after coming out of the holiday season.