Along with factors related to location, concept and marketing, one of the keys to determining a restaurant or bar’s success is the quality of its staff. How we…

Generally I try to focus on tips on how to be a better server, a better manager, or just my random musings on the industry when I sit down to write for this blo

Your bar or restaurant customers are technology experts already—between smartphones, tablets, computers, and more, technological devices are present in just about every aspect of their lives.

I have written previously about scams servers use to rip off restaurants and how to avoid them. These are not the only scams that restaurant managers need to be aware of. There are a number of tricks that scammers use to defraud restaurants.

Does food advertising work on you? Vote now!

I have been a hostess at a corporate establishment for a few years and a couple weeks ago I encountered my worst customer ever! It was a busy Friday night and the wait was about 1 1/2 hours long. A

Many month ago I came up with an idea.  Seafood is one of the toughest areas for most servers to learn.  Growing up in the Midwest most of the seafood I ate w

100 Rules of Dinner

Dear Helena, Last Saturday I went to a new pizza place and it was packed. The waiter asked if we wanted drinks and we said, No, just tap water. When