Thousands of wallets with cash and gift cards are being dropped around cities to help promote burger king

As promised, I’m bringing you another series of posts on one topic this week. This time, we’re focusing on hiring & recruitment in the food service and hospitality industry — in other words, h…

Pinterest Marketing: learn how to use Pinterest to build connections, trust and loyalty in a very visual way.

Years ago the first step in restaurant marketing was to take out an ad in the phone book.  Restaurants deliberated at length how much they could afford to spend on their phone book advertisement.  …

Americans have always invested an enormous amount of time and worry into what they eat. Every week there seems to be another menu item that is controversial an…

Dear Helena, Last Saturday I went to a new pizza place and it was packed. The waiter asked if we wanted drinks and we said, No, just tap water. When

100 Rules of Dinner

Many month ago I came up with an idea.  Seafood is one of the toughest areas for most servers to learn.  Growing up in the Midwest most of the seafood I ate w

I have been a hostess at a corporate establishment for a few years and a couple weeks ago I encountered my worst customer ever! It was a busy Friday night and the wait was about 1 1/2 hours long. A