At a crucial moment in the game, a key player makes a terrible mistake. Im not talking about professional sports . . . I’m talking about restaurant workers.

Very rarely do I come up with words that I think will be remembered long after I am gone.  This post will be the exception.  In all of my years in the busine

If you have ever been double or triple sat in your section, you know how it can put you on your back foot. Learn how to handle being double or triple sat.

A very simple website for a Kansas City Snowcone stand that just screams summer even when it is cold outside. Does your website convey this sort of feeling to your guests?

Eddie C had his own way of looking at things, and his own old-school set of values.

Sometimes street justice can be an effective deterrent … but it may come at a steep price.

Ever heard the saying “never judge a book by it’s cover”? Well this also applies to serving tables. Check out this story and you will think differently.

Who would believe all the difficulties we put up with while bartending? Here’s one story . . .

This really happened.