Your brand is not what you think it is, it is what your customers think it is. Want to guarantee that your customers come away from your restaurant with a good experience? Here are 7 actionable things you can do.

Restaurants need to monitor their social media presences. An example. I know of a situation in which a waiter – a good, “seasoned” server – went into his place of work, checked in on Facebook, and thinking his quote would only appear on his own timeline and not that of the restaurant’s Facebook page wrote, […]